Director of Marketing & Client Services
Company: Brandner Communications
Location: Federal Way
Posted on: September 12, 2023
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Job Description:
DIRECTOR OF MARKETING & CLIENT SERVICESThe Director of Marketing
& Client Services (DMCS) oversees all the agencys accounts and the
client-facing team members. This is a key role at Brandner
Communications (BC). We are looking for a leader who knows how to
instill positivity and motivation, build client and team
relationships, promote accountability and agency growth.This
individual needs a solid background in senior-level marketing
positions. Advanced verbal and written communications skills,
analytical thinking, strategy development, personal organization,
and strong relationship building skills are a must. A clear
understanding of current marketing and advertising trends and
application to client strategy is essential.The DMCS will support
the team in the following ways:Client Management Serve as the
primary internal stakeholder for assigned clients through driving
agency accountability by providing a lens of the clients best
interest across strategy, data analysis, optimizations, channel
expansion, and overall partnership growth. Responsible for the
overall account health and profitability of clients, providing the
executive team with client health updates, when clients are at risk
and where there are potential opportunities to grow existing client
relationships. Serve as the client advocate to ensure that the
agency meets client deadlines and/or requests. Maintain knowledge
of project timelines, scope, and billing requirements for each
client. Implementing new and innovative strategies while measuring
and communicating the business impact of the results to internal
and external (client) stakeholders. Work with account leads and
finance to ensure accurate billing, budgeting, &
forecasting.Leadership & Development Provide leadership for the
client-facing team and serve on the agency leadership team.
Establish a clear strategic vision to manage the operational
success of accounts and lead strategic plan development. Maintain
strong and effective teams and mentor individual team
members.Responsibilities Ensure that the agency delivers superior
work that is strategic and creative. Ensures client relations are
positive and stable; and that the partners are immediately informed
of any potential problems with client/agency relations, budget
overruns, etc. Reviews campaign conceptual directions to ensure
strategic marketing objectives remain in focus. Reviews strategies
and recommends improvements. Reviews major media and public
relations plans, and creative strategies before submission to
clients. Ensures that client performance requirements are met and
agency profitability maintained. Ensures client needs are properly
and efficiently staffed. Contacts and forms relationships with
senior client personnel. Evaluates account supervisors performance
on at least an annual basis. Ensures that all intellectual property
requirements are adhered to.Ideal Candidate 10+ years of experience
at an agency or for a building industry focused company both in
residential and commercial construction. While building industry
experience isn't mandatory it is a bonus. Experience and expertise
in scoping, pitching, executing, and leading initiatives related to
all areas of marketing. Proven track record of client growth,
strategic planning, and profitability Is an out-of-the-box thinker.
Keeps up with current trends, technology & advancements. Ability to
manage multiple people, work streams, and projects simultaneously.
Highly motivated, incredibly resourceful, credible and has built
strong relationships with clients and teams. A positive and
proactive team player who takes the initiative to identify &
complete action items and seeks out new opportunities to get tasks
done efficiently and effectively. A leader with high
integrity.ABOUT USWe say that Brandner Communications is like no
other. We do incredible work with incredible people for incredible
clients. We are kind of incredible. THE WORK: Brand Building For
Building Brands is more than our tagline. It is our purpose. We are
one of the leading agencies in the building industry which has
intentionally been our ONLY focus for over three decades. Turning
What-Ifs into What-Matters is the agencys rally cry, focusing on
results rather than fluff. Trailblazing not following. We are
always pushing boundaries and thinking outside of the box I mean
who likes a box?THE TEAM: The same goes for our employees. We have
a team of extremely talented people that have made BC their work
home for a long time. Its much more than a workplace, its a family.
You will never be pigeon-holed at BC. We want people to grow. We
want people to be passionate about the work they do. We want people
to be inspired and inspire others.THE CLIENTS: We are extremely
fortunate to have many long-term clients that have made BC their
partner for the long haul. You see, we believe its about results
but also about relationships. Our clients know that we are all-in.
After all, when our clients succeed so does BC.
Keywords: Brandner Communications, Federal Way , Director of Marketing & Client Services, Advertising , Federal Way, Washington
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