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Director of IT

Company: Dobbs Truck Group
Location: Federal Way
Posted on: January 7, 2021

Job Description:

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.

As the parent company of Dobbs Peterbilt and Western Truck Center, Dobbs Truck Group has locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington. We are full-service and authorized Peterbilt, Volvo, Mack, Autocar, and Hino dealerships, representing well-known OEM's in the industry. In the Pacific Northwest, we operate the largest network of Class 8 and Medium Duty truck dealerships representing both Peterbilt and Volvo/Mack.

We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.


General Job Description
This is a management level position responsible for developing and leading the IT organization for Dobbs Truck Group. This position will maintain and develop new technology and methodologies enterprise-wide for all company locations and leads the IT Team in; production operations, services and support, desktop, telecommunications, networks, servers, and data centers.

This position has budgetary and financial planning, hiring and staff development responsibilities. In addition, this role includes working with the Executive Leadership Team in defining and implementing the company's strategic plans and objectives to ensure management controls and best practices are shared across all operations.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.


Management Responsibilities

Performs all supervisory responsibilities associated with the IT department including employee related issues.
Enforces company technology policies and procedures.
Establishes and maintains effective professional working relationships with co-workers and every level of management as well as contractors and equipment suppliers
Determines the goals of the IT department within broad outlines provided by the Executive Leadership Team and contributes to the continuity of computer services by providing necessary technical leadership and project coordination.
Forecasts costs, equipment and personnel needs for projects and programs as required and related to IT operations.
Stays abreast of the latest developments in IT technology and remains highly technically competent at all levels of data processing while striving for enhanced user productivity through implementation of new software technology where applicable, and the implementation of policies that more effectively utilize IT resources.
Prepares long and short-range plans for application selection, systems development, and acquisition of the resources needed to support them. Assures responsiveness of long-range plans to corporate objectives.
Captures, monitors, and analyzes computer usage data
Recommends and implements policies, software, and hardware to provide maximum resource utilization in a cost-efficient manner.
Assumes the leadership role in developing and maintaining a systems disaster recovery plan.


Network Responsibilities

WANProvide routing solutions that support a highly available network.
Configuring switches and routers for various solutions, including QoS, disaster recovery failure.
Work with selected Telco circuit providers on connectivity solutions at all locations and datacenters. Standard and SIP circuitry.
Circuit Ordering.
Vendor Management and coordination.


LANAssignment, creation and configuration of new VLANs using best known standards.
Assignment, creation and configuration of new IP networks.
IP address assignments.
Assisting the stores as necessary with the creation of DHCP reservations.
Configuring switch ports to support host connectivity
Design highly reliable, cost effective and high performance configurations for the LAN.


WirelessDesign and deploy new wireless environments that are secure, reliable and high performing.
Maintaining existing local and store wireless infrastructures.
Providing guest access services at all store locations.
Utilize and modify, when necessary, wireless standard to implement wireless data networks.


Firewall and Router Access ListsEngineering and configuration of firewall rules permitting new business-related services.
Engineering and configuration of access list rules permitting new business-related services.
Maintaining existing access lists.
Provide a highly secure network through the proper use and design of firewalls.


Load BalancingConfiguring and maintaining the load balancing appliances for maximum reliability, value and simple use.
Evaluating incoming requests for new load balancing services and engineering appropriate solutions.
Configuring new services on the load balancing appliances and testing to confirm functionality.
Modifying the configuration of existing load balancing services.
Monitoring existing load balancing services and load balancing appliances.


VPNCreating and maintaining existing firewall and VPN configurations for internal and external Business Partners.
Create and Maintain firewall and VPN configurations for remote users.
Modifying existing firewall rules to permit additional services.
Modifications to VPN connections permitting additional access to existing services.
Engineering and implementing new VPN services.
Creating a new VPN connection for the exchange of information with business partners.
Engineering and implementing new Business Partner services.
Provide secure, reliable and high performance on the connections between business partners and remote users and the company network.


Projects/Consulting/ArchitectureMeeting with customers to gather, compile and share network data.
Evaluating customer needs and providing solutions that meet their requirements and follow company standards whenever possible.
Obtaining quotes for both hardware and software network components.
Ordering network equipment.
Assisting IT Team with issues.
New site installation or upgrade, including all company sites.
Installation and deployment of new technology.
Network support to joint ventures.
Network integration resulting from company mergers and acquisitions.


TroubleshootingCapturing and evaluating protocol analysis reports using network management tools.
Perform capacity planning by monitoring the WAN environment for utilization issues and taking appropriate action.
Proactively find problems and address them before they impact the customer.
Assisting with the troubleshooting of performance issues by evaluating the network components involved




Minimum Job QualificationsBachelor's degree in computer science or related degree
5 years' experience in an information technology department
5 years' managerial experience



Desired Job QualificationsSolid technical knowledge of networks, digital and satellite technology and PC based applications
Prior experience managing technical staff in multiple locations within a medium or large size firm
Presently or recently employed at a large auto, truck, or heavy equipment dealership operation (10 or more stores)
Basic to Intermediate knowledge of Microsoft Excel, Word and Outlook
Strong organization and communication skills
Strong managerial and leadership abilities




Mental Capability Requirements
Comprehension

Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints

Organization

Ability to organize and prioritize work schedules of others on long-term basis

Reasoning and Decision Making

Ability to make decisions which have significant impact on the department's credibility, operations, and services

Communication

Ability to formulate complex and comprehensive materials such as legal documents, authoritative reports, official publications of major scope and impact, etc., and/or to make formal presentations

Mathematics

Ability to compute, analyze, and interpret complex statistical data and/or to develop forecasts and computer models



Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.



Common Expectations of Performance for all employees
The following includes common expectations for all employees of the Dobbs Truck Group. The evaluation of your job performance will be based on these common expectations as well as the position-specific responsibilities described above.

Communications, Teamwork and Feedback to Others

Contribute to a work environment that is based on trust and respect.
Have discussions on a regular basis with your manager to discuss opportunities to best achieve individual performance objectives and departmental goals.
Suggest ways to improve the efficiency of conducting your job duties.
Promote continuous improvement and change to support company growth
Mentor others unselfishly.
Give credit where it's due.

Company Loyal Policies and Work Ethic

Adhere to the policies contained in the Employee Handbook.
Adhere to the Company's Employee Conduct Policy.
Support management decisions toward meeting company goals.
Be open and receptive to new ideas, regardless of their origin.
Make prudent decisions which are based on the best interest of the company and its long term future



We are an Equal Opportunity Employer
The Dobbs Truck Group and its wholly owned subsidiaries, Dobbs Peterbilt, LLC and Western Truck Parts and Equipment Company, LLC (WTPE), operate 23 Peterbilt, Volvo, Mack, and Hino truck dealerships in the states of Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

Dobbs Peterbilt and Western Truck Parts are equal opportunity employers that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans.

We are proud to be an affirmative action employer and encourage minorities, women, individuals with disabilities, and veterans to join our team.

Keywords: Dobbs Truck Group, Federal Way , Director of IT, Executive , Federal Way, Washington

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