Regional Director - Behavioral Health Operations (Washington Region)
Company: Telecare Corporation
Location: Federal Way
Posted on: September 19, 2023
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Job Description:
DescriptionTelecare's mission is to deliver excellent and
effective behavioral health services that engage individuals in
recovering their health, hopes, and dreams. Telecare continues to
advance cultural diversity, humility, equity, and inclusion at all
levels of our organization by hiring mental health peers, BIPOC,
LGBTQIA+, veterans, and all belief systems.
The RDO role supervises leadership teams of community outreach and
acute inpatient behavioral health facilities. Locations are in
Tukwila, Federal Way, Milton, Tacoma, and Olympia. This role
requires a combination of on-site and remote support. Residing in
this area is required. Seeking candidates with proven experience in
leadership, building relationships, and driving initiatives to
successful results, as well as a passion for serving community
members with significant behavioral health challenges.
POSITION SUMMARYThe Regional Director manages facilities within the
assigned geographical region and/or product line, ensuring
achievement of clinical program objectives, quality care, mutually
supportive County and State relationships, and budgetary
expectations.
Full Time
Wage range $135,607.16 - $199,464.98 - Telecare applies geographic
differentials to its pay ranges. The starting wage range for his
role is realistically from 135k - 167k. The pay range assigned to
this role will be based on the geographic location from which the
role is performed. Starting pay is commensurate with relevant
experience above the minimum requirements.
ESSENTIAL FUNCTIONS* Demonstrates the Telecare mission, purpose,
values, and beliefs in everyday language and contact with internal
and external stakeholders* Responsible for the administrative
functioning of facilities in the assigned geographical region
and/or product type* Makes use of management practices that include
empowerment of staff, the provision of clear and concise
expectations regarding duties assigned to employees, frequent
feedback focusing on both positive and problematic aspects of work
performance, and other management practices that are consistent
with Continuous Quality Improvement* Supervises facility
Administrators, including:* Establishing operational objectives
with all Administrators and SVP-Ops* Developing communication
linkages between the Administrators and the SVP-Ops* Monitoring the
performance of Administrators and facility department heads and
reviewing these assessments with the SVP-Ops on a quarterly basis*
Continuously monitoring the financial performance of each
Administrator and reporting the findings to the SVP-Ops *
Collaborates with other administrative staff in strategic planning
activities with the goal of ensuring ongoing effectiveness of the
company* Ensures that personnel objectives are met, including:*
Monitoring, on a monthly basis, personnel standards for attendance,
turnover, recruitment and Workers' Compensation claims at all
facilities* Monitoring personnel office functions at all
facilities, identifying problems and recommending corrective
action* Ensuring that all facilities are in compliance with federal
and state labor laws including affirmative action, EEOC, OSHA and
others as applicable* Develops and maintains a collaborative
relationship with State and County officials, including:* Regularly
contacting county officials for the purpose of gathering feedback
on program performance and maintaining an excellent community
reputation * Providing county officials with information needed
(research and other data) to support effective Telecare
performance* Informing all Telecare managers of legislative changes
affecting operations* Maintains a continuous analysis of market
conditions, state and county policy directives, political changes
and shifts in patient needs to respond to changes in a timely
fashion* Submits a semi-annual written plan to the SVP-Ops
containing objectives and schedules related to patient care,
finance, county/payer relations and personnel* Travels to Telecare
facilities and the corporate office frequently* Manages county
contracts, including:* Ensuring that all facilities are in
compliance with state and county licensing and monitoring
requirements on an ongoing basis* Monthly program monitoring
resulting in problem identification and corrective action plans for
review by executive management staff (as needed) * In collaboration
with facility management staff, manages the clinical programs,
including:* Developing and monitoring each facility's clinical
program on a monthly basis, identifying problems and recommending
corrective action* Ensuring that a safe, clean and therapeutic
environment is maintained at all facilities* Recommending program
staffing changes in response to changes in members served needs or
market conditions* Annually evaluating program needs and clinical
objectives with facility administration and county officials*
Recommending topics for annual research reports to the Research and
Evaluation department* In collaboration with facility
Administrators, assumes responsibility for fiscal objectives,
including:* Monitoring, on a monthly basis, facility expenditures,
ensuring that expenses are within the budget and reporting
significant variances* Monthly monitoring of FTE reports to ensure
that facility staffing is in line with the budget* Reviewing with
facility administration all financial requests that are beyond the
limits of the facility budget and making recommendations regarding
approval or disapproval to the Executive Committee* Establishes and
defines standards which ensure safe and therapeutically effective
care* Assesses the quality of care rendered by each facility and
ensures sound practice* Supports and facilitates the comprehensive
Quality Assurance/Quality Improvement program, including frequent
collaboration with facility staff, employee education and a focus
on monitoring standards and actively removing barriers to the
provision of high quality care* Actively participates in meeting
members served needs and adapting to changing customer needs at all
times* Represents the corporation professionally in community,
state and national hospital associations to create a clear and
positive understanding of the corporation's programs* Market
program to current and new customersDuties and responsibilities may
be added, deleted and/or changed at the discretion of
management.QUALIFICATIONS
Required: * Ten (10) years' experience in healthcare
administration* Master's Degree in Hospital Administration, Mental
Health Administration or related field* Strong knowledge of labor
relations* Strong team management skills* Excellent verbal and
written communication skills and experience managing multiple
sites* Must be at least 18 years of age* All opportunities at
Telecare are contingent upon successful completion and receipt of
acceptable results of the applicable post-offer physical
examination, 2-step PPD test for tuberculosis, acceptable criminal
background clearances, excluded party sanctions, and degree or
license verification. If the position requires driving, valid
driver's license, a motor vehicle clearance and proof of auto
insurance is required at time of employment and must be maintained
throughout employment. Additional regulatory, contractual, or local
requirements may apply.Preferred:
PHYSICAL DEMANDSThe physical demands here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job.The employee is occasionally
required to stand, walk, twist, bend, squat, kneel and lift and
carry items weighing 10 pounds or less as well as to frequently sit
and to do simple grasping. The position requires manual deviation,
repetition and dexterity and to occasionally drive. EOE AA
M/F/V/Disability
If job posting references any sign-on bonus internal applicants and
applicants employed with Telecare in the previous 12 months would
not be eligible.
Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Telecare Corporation, Federal Way , Regional Director - Behavioral Health Operations (Washington Region), Executive , Federal Way, Washington
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