Director, Information Technology

Company: Kitsap Credit Union
Location: Bremerton
Posted on: June 1, 2025

Job Description:

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org .About the RoleThe Director of Information Technology (IT) is responsible for providing direction and leadership to the engineering, system administration, network, and service desk teams. The position will plan, coordinate, direct, and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of IT personnel. This position collaborates with senior managers across the Credit Union to identify, recommend, develop, implement, and support cost-effective technology solutions. The ideal candidate will possess a strong technical background, exceptional leadership skills, and a proven track record of driving innovation and efficiency within IT departments.Quick FactsSeniority Level: DirectorReports to: VP, Information TechnologySalary Range: $151,134.51 - $160,000 depending on experienceBonus Target: 14% potential incentive of base payWorking Hours:Monday - Friday 8AM - 5PMGrade: 16BCPrincipal Accountabilities

• Develop and implement IT strategies aligned with KCU objectives and growth plans.
• Keep current with technologies through direct research on potential technology solutions.
• Collaborate with stakeholders to define business and systems requirements priorities and allocate resources accordingly.
• Maintains an appropriate IT organizational structure that supports business needs. Assesses and makes recommendations on the improvement or re-engineering of the IT organization.
• Foster a culture of collaboration, innovation, and continuous improvement in the department.
• Set clear goals and performance expectations for team members and provide regular feedback and coaching.
• Lead IT Department operational planning, purchasing, budgeting, and asset management.
• Overall responsibility for the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
• Benchmark, analyze report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Develop requests for proposals and negotiate, administer, and manage vendor and consultant contracts and service agreements.
• Manages IT operations in accordance with budgetary objectives and personnel policies by recruiting, selecting, orienting, training, coaching, developing, counseling, and disciplining employees; planning, monitoring, appraising, and reviewing employee job contributions; maintaining compensation; resolving problems; and implementing change. Directly supervises the manager of the service desk.Required Skills and Abilities
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Proficient in managing and deploying Azure cloud services, configuring and maintaining Hyper-V virtualization, and optimizing hybrid environments to ensure seamless integration and efficient performance across on-premises and cloud-based infrastructure.
  • Experience with Microsoft SQL Server and SQL database management.
  • Proven ability to manage multiple projects and meet deadlines.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Proficient with Microsoft Office Suite software.
  • Demonstrates a high level of engagement and active collaboration contributing to a positive team environment.
  • Understand, model, and represent KCU's core values.Required Qualifications and Education
    • Bachelor's degree in computer science or related field, with at least 5 years in a leadership role.
    • IT planning and development including managerial experience supervising others.
    • Knowledge and understanding of all relevant industry standards, best practices for IT infrastructure, and service management.
    • Experience in IT security management, including hands-on experience with risk assessment and incident response.
    • ITIL v4 certification required or obtained within six months.Preferred Qualifications and Education
      • Master's degree in computer science or related field.
      • Familiarity with cloud computing platforms and technologies.
      • Proven ability to manage multiple cross team projects
      • Security/Network certifications a strong plus.Our ValuesIntegrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.What We OfferNot only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family's lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:
        • Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
        • Employee Assistance Program
        • Choose from a PPO medical plan or a High Deductible with a Health Savings Account
        • 3% KCU funded Safe Harbor Contribution to your 401K
        • KCU will match up to 2% of your 401K contributions
        • All 401K contributions are 100% vested
        • Potential annual incentive in all roles within Kitsap Credit Union
        • 8 hours of paid volunteer time off
        • Discounts on KCU's products and servicesWe believe in the power of belonging - it's in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can't happen without great employees.****** Employment is contingent upon satisfactory background and reference checks. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ******#LDREqual Opportunity Employer
          This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Keywords: Kitsap Credit Union, Federal Way , Director, Information Technology, Executive , Bremerton, Washington