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Manager Maple Valley Clinic

Company: Valley Medical Center
Location: Renton
Posted on: May 24, 2018

Job Description:

Job Detail



  • Job Title:Manager Maple Valley Clinic
  • Req:2018-0424
  • Location:Maple Valley Clinic
  • Department:Clinic Network

  • Shift:



  • Type:



  • FTE:1
  • Hours:Mon-Fri 8:00am-4:30pm





    Job Description:

    VALLEY MEDICAL CENTER

    JOB DESCRIPTION

    Primary Care Clinic Network

    TITLE: Clinic Manager

    ROLE: Assumes primary responsibility for clinic operations in order to improve the health care of the clinic---s patient population. Oversees the day-to-day aspects of the total patient care experience. Responsible (in partnership with the clinic medical director) for the delivery of care to meet quality, cost and patient satisfaction goals. Monitor the clinic budget to assure expenses stay within allocation.

    See Administrative Partner JD

    AREA OF ASSIGNMENT: Primary Care Network

    RESPONSIBLE TO: Director, Clinic Operations

    PREREQUISITES:

    1. Bachelor's or equivalent experience.

    2. Minimum of five years customer service experience, preferably in healthcare

    3. Minimum of three years direct supervisory experience.

    QUALIFICATIONS:

    1. Ability to effectively communicate in English.

    2. Demonstrates ability to act independently.

    3. Knowledge of health care delivery systems and effective supervision; planning; written and oral communication; program, human resource and budget management, team building and interpersonal skills required.

    4. Proficiency with word processing and spreadsheets preferred.

    5. Demonstrated flexibility and manageability of multiple demands.

    UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS:


    • Must possess ability to work independently, with a minimum of direction, and take initiative in problem solving.
    • Must be able to interact professionally and effectively with a wide variety of people, including operations staff, providers, the general public and departments in VMC. Attention to detail and excellent organizational skills are essential. Must be able to function effectively in an environment with frequent interruptions and multiple tasks.
    • Must be able to take and compose meeting minutes, create and maintain spreadsheets. Must be able to sit and work at a computer for extended periods of time. Requires manual and finger dexterity, and vision corrected to normal range.
    • Requires ability to travel several miles to various sites on any given day.


      PERFORMANCE RESPONSIBILITIES



      A. Generic Job Functions: See Generic Criteria

      B. Unique Job Functions:

      QUALITY


      • Participates in Quality Assurance/Quality Improvement efforts to identify potential areas of improvement and assist in project implementation




        • Serves as liaison with other VMC clinics/departments/specialties to coordinate service and resolve day-to-day issues/problems. Adheres to and monitors compliance with regulatory requirements in all areas of patient care. Functions with an awareness of safety needs and implements appropriate safety measures.




          • Demonstrates awareness of legal issues in all aspects of patient care and takes action to limit or reduce risks.


            SERVICE


            • Effectively uses data on quality care, customer satisfaction, productivity, cost, utilization and staff satisfaction to direct overall performance and development of staff within the clinic network. Demonstrates understanding of and commitment to sound financial management and viability of the organization.




              • Manages day-to-day operations of clinic reflective of VMC mission and goals. Assumes primary responsibility for clinic operations.




                • Research and resolve patient complaints. Supports and enhances excellent customer service and care. In partnership with clinic medical director, assures access to care that meets customer and care requirements, and results in efficient patient flow.




                  • Demonstrates awareness and sensitivity to patient and family rights as identified within the institution.


                    GROWTH


                    • Implement network strategies and service plans through participation in clinic and network forums setting the direction for primary care services in our community. Assures implementation of business objectives in accordance with network-wide standards.




                      • Participates in network leadership and direction as a part of the network operations committee.




                        • Actively represents VMC in local community activities. Promotes a positive image of VMC and the clinics within both the hospital and the community at large.


                          COST


                          • Works collaboratively with other clinic managers (using each others--- strengths) to optimize resources and outcomes across the primary care network. Learns from each other to implement successful practices and clinics across the network. Mentors other managers.




                            • Works collaboratively with the clinic medical director to assure financial viability, operational and clinical excellence.




                              • Together with the medical director, develops the clinic budget and monitors performance. Identifies variances and implements corrective action. Identifies clinic capital needs.




                                • Implements business operations policies and procedures and formulates improvements in partnership with CBO Manager.


                                  PEOPLE


                                  • Educates and mentors staff identified quality and service targets. Assures compliance with regulatory and practice standards. Collaborates with medical director and staff to establish and achieve professional and technical standards. Assures comprehensive orientation and training of staff.




                                    • Provides a sense of leadership to the clinic staff, including medical staff. Consistently demonstrates high ethical standards and personal integrity. Leads by example. Promotes team building, interpersonal communication, and problem solving. Demonstrates behaviors that value diversity.




                                      • Assures the best use of staff in the achievement of team-based clinic operations. Promotes staff morale and job satisfaction by utilizing staff to the fullest extent of their license.




                                        • Demonstrates self-responsibility, accountability for practice and professional development.




                                          • Participates in the evaluation of medical staff.




                                            • Recruits, hires, develops, holds staff accountable to performance expectations and standards, coaches and develops staff, disciplines and terminates staff when necessary. Prepares and presents performance reviews. Assures adequate staffing levels to meet patient needs.





                                              Job Qualifications:

                                              PREREQUISITES:

                                              1. Bachelor's or equivalent experience.

                                              2. Minimum of five years customer service experience, preferably in healthcare

                                              3. Minimum of three years direct supervisory experience.

                                              QUALIFICATIONS:

                                              1. Ability to effectively communicate in English.

                                              2. Demonstrates ability to act independently.

                                              3. Knowledge of health care delivery systems and effective supervision; planning; written and oral communication; program, human resource and budget management, team building and interpersonal skills required.

                                              4. Proficiency with word processing and spreadsheets preferred.

                                              5. Demonstrated flexibility and manageability of multiple demands.

                                              Complete Application

                                              Keywords: Valley Medical Center, Federal Way, Manager Maple Valley Clinic, Executive, Renton, Washington

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