Guest Service Representative (PM Shift) - Courtyard Seattle Federal Way - (21003874)
Company: Marriott International, Inc.
Location: Federal Way
Posted on: January 15, 2021
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Job Description:
Live Fully at Marriott International #1 Leader in Hospitality At
Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place. The Courtyard Seattle Federal Way,
located at 31910 Gateway Center Blvd, Federal Way, WA, 98003 is
currently hiring a Guest Service Representative (PM Shift).
Responsibilities include: Job Summary Process all guest check-ins
by confirming reservations in computer system, verifying guest
identity, requesting form of payment, assigning room, and issuing
room key in accordance with property policies and procedures.
Operate telephone switchboard station. Respond to and resolve guest
requests, including wake-up call requests. Run daily reports
(number of arrivals, departures), identify any special requests,
and check reports for accuracy. Review shift logs/daily memo books
and document pertinent information in logbooks. Process all payment
types such as room charges, cash, checks, debit, or credit. Count
and secure bank. Complete end-of-day activities including posting
charges to accounts, completing cashier and closing reports,
running night audit backup, and roll the date. Print and fold
folios and ensure that they are placed under each guest room door
the night before check-out. Follow all company safety and security
policies and procedures, and report accidents, injuries, and unsafe
work conditions to manager. Follow all company policies and
procedures, ensure uniform and personal appearance are clean and
professional, and maintain confidentiality of proprietary
information. Welcome and acknowledge all guests according to
company standards, anticipate and address guests service needs,
assist individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others and
listen and respond appropriately to the concerns of other
employees. Read and visually verify information in a variety of
formats (e.g., small print). Stand, sit, or walk for an extended
period of time or for an entire work shift. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 25
pounds without assistance. Grasp, turn, and manipulate objects of
varying size and weight, requiring fine motor skills and hand-eye
coordination. Reach overhead and below the knees, including
bending, twisting, pulling, and stooping. Perform other reasonable
job duties as requested by Supervisors. Apply now at
https://jobs.marriott.com/marriott/jobs/21003874?%3Flang=en-us/
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc. and Great Places
to Work Institute, among others. Chat, engage and follow us on
social media. - Facebook - Twitter - LinkedIn - Instagram Visit
marriott.com/careers to learn more about our workplace culture and
career opportunities. Marriott International is an equal
opportunity employer committed to hiring a diverse workforce and
sustaining an inclusive culture. Marriott International does not
discriminate on the basis of disability, veteran status or any
other basis protected under federal, state or local laws.
Keywords: Marriott International, Inc., Federal Way , Guest Service Representative (PM Shift) - Courtyard Seattle Federal Way - (21003874), Hospitality & Tourism , Federal Way, Washington
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