Director, Technology Services
Company: World Vision International
Location: Federal Way
Posted on: February 24, 2021
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Job Description:
International Role - No - Only National applicants will be
considered. *Preferred position location: Federal Way, Washington
or Monrovia, CA. Other locations to be determined by home country
of successful candidate in the United States where WVI is
registered to operate. *Please submit your CV in English. PURPOSE
OF THE POSITION: The Director of Technology Services role is an
influential role that determines how to implement the defined
technology strategy and is a member of the AWG (architecture
working group) for the partnership. This position is responsible
for managing the Server/Database operations and Endpoint Computing
groups to deliver solutions on a global scale and ensure support
for operational activities. They will define and maintain technical
standards/roadmaps and work closely with field staff to deploy.
This position champions architectural principles, artifacts, and
technical roadmaps to create an environment that is responsive to
change and supports the delivery of the business strategy.
Individuals in the IT Director I roles are responsible for
managing, maintaining and developing global IT processes and
standards relevant to their area. They manage multiple IT processes
within one functional area and provide IT services to multiple
regions globally. Individuals within the IT leadership job family
have responsibility for activities that contribute to planning,
creating and implementing an IT vision and strategy aligned with
the company's strategic business plan. They oversee the development
of corporate standards, technology architecture, technology
evaluation and transfer. They manage small to large teams of people
responsible for developing and delivering IT solutions for the
business and customers. Each role within this job family provides
technical and business leadership to their organizations as well as
to the business. IT Leaders are also responsible for analyzing
trends in technology, assessing the impact of emerging technologies
on the business, providing solutions to address technology and
business issues, and managing financial resources while ensuring
the development of high-quality technology solutions. These
solutions must be developed at the best possible cost and be
aligned with customer and business needs while establishing
relationships with employees and key internal and external
stakeholders. They are also responsible for participating and
leading the development of an IT governance framework that defines
the working relationships and sharing of IT components among
various IT groups within the organization. To be successful,
individuals must possess a combination of business, technical and
leadership skills and competencies. This requires an understanding
of client's business needs, processes and functions. They also need
a solid knowledge of IT infrastructure, architecture, applications
development and support, networks, and computer operations. In
addition, individuals working in this job family must have
excellent communication skills and the ability to influence others.
Individuals in the Architect job family interface across all
business areas, acting as visionaries to proactively assist in
defining the direction for future projects. They conceive
strategies, solutions, build consensus, and sell/execute solutions.
They are involved in all aspects of the project life cycle, from
the initial kickoff through the requirements analysis, design and
implementation. Additional responsibilities may include the
establishment of the overall architectural viewpoints and the
establishment and oversight of organization standards and policies.
Architects identify major system interfaces, build e-business
capabilities, and identify existing architecture weaknesses and
opportunities for systems. KEY RESPONSIBILITIES: Business and IT
Strategy: Implements the tactical components of the IT strategy at
an Enterprise level. Works with business partners to understand
business needs. Manages the development and implementation of IT
initiatives to support business strategy. Change Management:
Embraces and executes change through frequent, communication to
staff and clients about the change and the impact of the change
(individual and business). Consistently advocates for the change.
Coaches staff through the change. Identifies and removes obstacles
to change. Governance: Provides input into demand management
process and executes on plan. Provides input to technology planning
within a functional area. Implements solutions consistent within
current context of overall architecture. Process Improvements:
Implements defined process improvements. Finance: Participates in
the development of IT budgets. Tracks and takes appropriate steps
to stay within budget. Provides high-quality services at optimal
cost to customers. Measures service performance and implements
improvements. Develops and implements technologies to improve the
performance of a business efficiency and effectiveness. Service
Level Agreements (SLAs): Participates and provides input to the SLA
development process. Ensures internal SLAs are met. Provides advice
and counsel to the vendor relationship decision-making and contract
development processes. Reviews service provider performance.
Identifies and confirms performance problems and notifies contract
managers. Resource Management: Meets regularly with team to gather
work statuses. Discusses work progress and obstacles. Provides
advice, guidance, encouragement and constructive feedback. Ensures
work, information, ideas, and technology flow freely across teams.
Establishes measurable individual and team objectives that are
aligned with business and organizational goals. Documents and
presents performance assessments. Recognizes and rewards associates
commensurate with performance. Implements organizational practices
for staffing, EEO, diversity, performance management, development,
reward and recognition, and retention. Workforce Planning:
Identifies the roles, skills and knowledge required to achieve
goals. Ensures staff has the resources and skills needed to support
all work initiatives within the assigned function or Center of
Competency (COC). Participates in IT workforce deployment
activities. KNOWLEDGE, SKILLS AND ABILITIES: Bachelor's or Master's
Degree in Computer Science, Information Systems, or other related
field. Or equivalent work experience. Requires experience in
managing high performance teams and building relationships with
people at a variety of levels. Strong leadership skills. Expert
technical knowledge in at least one of the domains within the
portfolio and working knowledge in the other(s). Typically have 10
or more years of experience in multiple IT areas. Experience with
digital transformation initiatives (IAM, data analytics, etc).
Experience in the architecture realm: principles, design patterns,
solution design. Preferred Skills, Knowledge and Experience:
Experience in technology strategy planning and roadmap creation.
Experience in leading big change and influencing others. Requires
exposure to multiple, diverse technologies and processing
environments. The position requires ability and willingness to
travel domestically and internationally.
Keywords: World Vision International, Federal Way , Director, Technology Services, IT / Software / Systems , Federal Way, Washington
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