Geek Squad Agent (Retail Store)

Company: Best Buy
Location: Federal Way
Posted on: January 20, 2023

Job Description:

As a Geek Squad Agent, youll be the first point of contact for people seeking technology support, knowledge and solutions. Well provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, well create a supportive, positive environment for anyone who is facing tech challenges or wants to get more out of their devices.

What youll do Provide positive, timely service to customers during the check-in and checkout process
Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
Help set up and repair technology devices for customers
Monitor service queues and provide accurate status updates to customers
Clearly communicate and partner with fellow agents
Basic Qualifications Experience using and learning about consumer electronics
Ability to work successfully as part of a team
Ability to prioritize and multi-task in a fast-paced environment
Ability to work a flexible schedule, including holidays, nights and weekends
Why youll love it here

Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include: Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
About us

As part of the Best Buy team, youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores, online and in customers homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Keywords: Best Buy, Federal Way , Geek Squad Agent (Retail Store), IT / Software / Systems , Federal Way, Washington