Junior Consumer Retail Technology Application Support Engineer

Company: Capgemini
Location: Seattle
Posted on: May 1, 2025

Job Description:

Job Description - Junior Consumer Retail Technology Application Support Engineer (078551)Junior Consumer Retail Technology Application Support Engineer - 078551Location - Seattle WA - Hybrid/OnsiteHire Type - Full TimeWe are looking for a dedicated and motivated Junior Consumer Retail Technology Application Support Engineer to join our Tech OPS team. This role is ideal for someone with 1-3 years of IT support experience, particularly in the food and beverage management software domain. The successful candidate will play a crucial role in supporting and maintaining our retail technology applications, ensuring smooth operations for our clients in the restaurant industry.KEY RESPONSIBILITIES:

• Obtains tasks from the project lead or Team Lead (TL), prepares functional and design specifications.
• Ensures that assigned area/areas are delivered within set deadlines and required quality objectives.
• Provides estimations, agrees task duration with the manager and contributes to project plan of assigned area.
• Addresses area-level risks, provides and implements mitigation plan.
• Responsible for resolving crisis situations within AOR.
• Initiates and conducts code reviews, creates code standards, conventions and guidelines.
• Suggests technical and functional improvements to contribute to the product.
• Constantly improves professional level.
• Collaborates with multiple teams, Product, UI & Engineering.
• Develop back-end components using Kotlin, ensuring high scalability and performance.
• Debug Kotlin code, write unit tests to ensure quality, and diagnose bugs.Required Skills:
  • 1-3 years of IT support experience, preferably in food and beverage management software products.Technical Skills:
    • Hands-on experience with Oracle Simphony, RES 3700, or 9700.
    • Proficiency in POS and Mobile POS automation and integration.
    • Basic understanding of Oracle/SQL databases.
    • Knowledge of Windows 11, Marimba, PowerShell, and Python.
    • Familiarity with Microsoft Azure cloud platform.
    • Working knowledge of networks, PCs, and ability to resolve installation issues.
    • Experience with payment processing systems and technologies.
    • Familiarity with various operating systems (Windows Server 2007, 2010, 2011, Oracle, and VMware).
    • Experience using automated support management and tracking tools in a support center environment.Soft Skills:
      • Excellent problem-solving skills.
      • Strong communication skills, with the ability to explain complex technical concepts to non-technical users.
      • Analytical thinking and attention to detail.
      • Ability to work optimally in a fast-paced, team-oriented environment.Life at CapgeminiCapgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
        • Healthcare including dental, vision, mental health, and well-being programs
        • Financial well-being programs such as 401(k) and Employee Share Ownership Plan
        • Paid time off and paid holidays
        • Paid parental leave
        • Family building benefits like adoption assistance, surrogacy, and cryopreservation
        • Social well-being benefits like subsidized back-up child/elder care and tutoring
        • Mentoring, coaching and learning programs
        • Employee Resource Groups
        • Disaster ReliefAbout Capgemini EngineeringWorld leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has more than 55,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities & Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet.Capgemini Engineering is an integral part of the Capgemini Group, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of ---22 billion.DisclaimerCapgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
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Keywords: Capgemini, Federal Way , Junior Consumer Retail Technology Application Support Engineer, IT / Software / Systems , Seattle, Washington