Product Manager, Technical

Company: T-Mobile
Location: Bellevue
Posted on: May 4, 2025

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive comprehensive benefits, including a competitive salary, stock grants, employee stock purchase plan, 401(k), and access to financial coaching. We are committed to being UNSTOPPABLE for our employees!
Product Manager, Technical - ITOM and AIOps
This role is pivotal in redefining operational excellence through automation, intelligence, and platform enablement. The product leader will focus on observability, configuration management, and AI-based operations strategy, connecting infrastructure health, service reliability, and real-time insights to evolve IT operations.
As a strategic, data-driven, and technically skilled product manager, you will define and execute the product roadmap for ITOM and AIOps capabilities, including Event Management, Discovery, Service Mapping, Health Log Analytics, and CMDB/CSDM strategy. Collaboration with Engineering, Architecture, and Business teams is essential to enhance service delivery and operational efficiency.
Job Responsibilities

• Vision, Strategy, and Analysis: Own the product vision for T-Mobile's ITOM and AIOps ecosystem, focusing on automation and real-time service intelligence. Prioritize features based on customer needs and operational data. Analyze trends in observability and AI/ML to craft long-term strategies. Communicate technical and business value effectively to leadership.
  
• Customer Evangelist: Engage with internal users to gather feedback and drive user-centered improvements. Advocate for operational needs by integrating telemetry and proactive issue detection into product planning. Use data analytics to inform roadmap decisions.
  
• Product Execution & Technical Delivery: Translate technical requirements into actionable features aligned with business goals. Maintain a prioritized backlog, monitor KPIs, and ensure product quality and scalability through close collaboration with development teams.
  
• Relationship & People, Professional Development: Build relationships across teams, mentor members, and represent ITOM products in strategic forums. Promote adoption and knowledge sharing.
  
• Education and Work Experience: Bachelor's in Computer Science, Engineering, IT, or equivalent. 3+ years in a technical role, 5+ years in product management within agile environments.
  
• Knowledge, Skills, and Abilities: Deep understanding of ITOM & AIOps ecosystems, strong technical proficiency, experience with agile practices, excellent communication, and data analysis skills.
  
• Certifications: CSPO or Scrum Master preferred; ServiceNow ITOM or CSDM certification highly preferred; additional cloud or observability certifications are a plus.
  
  Additional Details
  Travel may be required occasionally. The role is not DOT regulated or safety-sensitive.
  Base pay range: $103,400 - $186,400 with a 15% bonus target. Compensation varies based on location, experience, and qualifications.
  Benefits and Culture
  We offer medical, dental, vision, 401(k), stock options, paid time off, parental leave, family benefits, tuition assistance, and more. Our culture promotes growth, innovation, and inclusivity. Learn more at .
  Equal Opportunity Statement
  T-Mobile is an Equal Opportunity Employer. We value diversity and inclusion and prohibit discrimination based on protected characteristics. Reasonable accommodations are available for applicants with disabilities. Contact or call 1-844-873-9500 for assistance.
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Keywords: T-Mobile, Federal Way , Product Manager, Technical, IT / Software / Systems , Bellevue, Washington