Location: 31419 Pacific Highway South, Ste P104, Federal Way ,
Schedule: Part Time
Because we’re obsessed with the health of pets, we offer a
variety of vet services to meet the needs of our customers, which
means a wealth of career opportunities, whether you’re a licensed
veterinarian or a veterinarian support professional. Located inside
Petco stores, our Vetco Wellness Centers offer professional
expertise for common pet health problems.
Our Vetco vaccination clinics offer a variety of preventive care
services for healthy dogs and cats inside Petco and Unleashed by
Petco retail stores across the US. Rather than having a permanent
presence, these clinics function like pop-ups inside Petco stores:
our crew and veterinarian arrive at the store with the equipment,
vaccines, medications, and everything else they need to take care
of the pets they see.
This position serves as the field team lead and provides
functional direction to field staff and primary point of escalation
for customer, vet or store partner issues. This position also
serves as a driver of company vehicles to vaccination clinics and
is responsible for overall performance and operational compliance
of the day’s clinics.
Essential Job Functions: The incumbent must be able to
perform all of the following duties and responsibilities w
ith or without a reasonable accommodation.
Provide functional direction and supervision to field team
Ability to effectively perform functions of all clinic team
roles and provide coaching and functional direction to individuals
in these roles where necessary. May be responsible for filling one
or more of these roles at a time.
Safely operate company supplied vehicle to and from clinic
locations and office, when assigned as driver
Ability to lift up to 40lbs
Effectively communicate with customers and business partners to
manage difficult customer situations, including pet incidents
(bites, reactions and emergency situations). Primary point of
contact for Market Manager on clinic related issues.
Liaise and partner with leadership at clinic locations to
determine optimal clinic location, crowd management practices, and
manage any issues that arise during clinic.
Ensure all clinic processes are followed and necessary clinic
paperwork is filled out accurately and completely.
Facilitate sales environment among team by leading targeted
discussion topics during daily commute.
Other Duties and Responsibilities Ensure proper handling of all
revenues for day including deposit to safe or bank
Assist customer in completion paperwork for a clear accurate
Crowd management, clean up pet waste, effectively communicate
and manage situations involving disruptive pets
Offer available discounts to win customers experiencing
disruptive or unpleasant experience
Manage and assist loading and unloading equipment and supplies
from company supplied vehicle in a safe manner.
Assist in training new partners according to training plan
Understand and communicate Vetco medical recommendation, booster
schedule and products.
Effectively communicate with store management to build an
atmosphere of cooperation and business success
At conclusion of clinic, present report card and site report to
MOD. Obtain the gross sales receipt of clinic sales (clinic
transaction model) or SKU movement report (customer transaction
model) from the MOD.
Prior to departure, confirm the clinic area is clean and no
trash, sharps, clinic equipment or supplies have been left on the
floor or shelves.
Notify store well in advance if clinic team is running late
End of clinic and end of day reconciliation of all equipment and
Escalate any clinic issues to Market Manager, Store Manager,
and/or Vetco Customer Service for further resolution via Incident
Accountable for accurate completion of all paperwork – Ensure
all paperwork and checklists are completed.
Ensure rig supplies and product bins are restocked at the end of
Participate in company and sponsor facilitated training related
to products, services, policies and procedures.
Complete the Clinic Lead reports for each shift.
Supervisory Responsibility: While field associates report
directly to the Market Manager, this position provides work
direction and functional leadership to rig employees while in
clinic or transit.
The majority of job duties are conducted indoors. Passenger
vehicle travel is required to commute to work locations. In some
locations, overnight travel may be required. Because this position
requires bending, kneeling, moving equipment (up to 40 pounds, as
necessary) and standing for long periods of time, there may be risk
of injury resulting from improper procedures.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, age, protected
veteran status, or any other protected classification.
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