Customer Care Representative

Company: Lennar Homes
Location: Federal Way
Posted on: January 15, 2021

Job Description:

Overview POSITION SUMMARY: Interfaces with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work. #CBResponsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES:* Pre-walk homesites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product* Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc* Coordinate with the Construction Department staff and trade partners in the completion of walk-through repairs within 5 days* Schedule and supervise trade partners' repairs in homes after delivery to homeowner* Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within 7 days* Provide accurate and timely information to Customer Care Manager on progress and scopes of work* Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service* Evaluate trade partner and product performance. Provide on going information to Customer Service Manager as it relates to quality of workmanship and materials* Work with Customer Service Manager on special projects as needed* Participate and attend department meetings* Keep accurate service request logs and documentation of all work performed* Perform all other duties as assignedQualifications EDUCATION AND ADDITIONAL REQUIREMENTS:* Four (4) years residential, customer care or construction field* High school diploma or GED required* Valid driver's license* Maintain regular attendance and punctuality relative to daily work schedule is required* Excellent communication skills, verbal and written* Strong organizational and interpersonal skills* Must be able to deal effectively with confrontational situations and maintain objectivity in public relations* Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines* Follow directions from a supervisor* Understand and follow work rules and procedures* Accept constructive feedback* Team playerPHYSICAL REQUIREMENTS:Requires the ability to work eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read Plans, climb stairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Finger dexterity may be required to operate a computer keyboard and calculator. SDL2017

Keywords: Lennar Homes, Federal Way , Customer Care Representative, Other , Federal Way, Washington