System Network Engineer

Company: Federal Way Public Schools
Location: Federal Way
Posted on: February 15, 2021

Job Description:

POSITION SUMMARY:

The System / Network Engineer provides operational and technical support to ensure the ongoing stability of a multiple site WAN environment. In this role, you will be part of a small team responsible for supporting an infrastructure of 150+ physical and virtual servers including network equipment supporting 42 remote sites. In addition to server hardware support, this position is responsible for scheduling, testing, and implementing enhancements of Windows servers, application installation & configuration and ongoing maintenance.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Perform operating systems installation and administration for Microsoft Windows servers
Perform regular maintenance as required to hardware and operating systems to maintain maximum system uptime.
Monitor and ensure system backups are completed to site schedules, perform data restoration and disaster recovery using backup appliances.
Manage web content filtering using software and network appliances.
Manage Windows Server Update Services server.
Active directory account management.
PowerShell Scripting for automation and task management.
Perform log management for servers, firewall & select appliances.
Support multiple district approved software and application platforms.
Provide detailed technical expertise in the diagnosis and resolution of systems related problems.
Prepare and document standard operating procedures and protocols (Confluence).
Provide regular status reports to IT management for system performance and capacity measurement metrics.
Use acquired knowledge to influence and improve IT practices and technologies.
Provide support for critical systems during and outside of normal business hours when required.


OTHER RESPONSIBILITIES:
Participate in and successfully complete self-study as well as formal training classes as assigned.
Other duties as assigned.



REQUIRED QUALIFICATIONS:
Education and Experience
Bachelor's Degree (or working towards successful completion)
Three (3) years of hands-on work related experience in a server environment with multiple locations, including system administration, troubleshooting, security, backups, installation and upgrades including Active Directory, DNS, DHCP, Windows Server 2012 & 2016.

ADDITIONAL REQUIREMENTS:
Evidence of outstanding customer service skills
Must have specific vision abilities required by this position including; close vision, color vision, distant vision, and peripheral vision.

PREFERRED QUALIFICATIONS:
Experience with installation, updates & support with VMware ESXi.
Experience with SCCM, Office 365 and/or G Suite for Education
Experience working in a public school system

CONDITION OF EMPLOYMENT:
Work scheduled hours on a consistent basis
Valid Washington State driver's license
Must have access to a vehicle for local travel within the District

KNOWLEDGE OF:
Network switch, router and firewall management.
Web Server troubleshooting with knowledge of various versions of IIS.
Networking principles, configuration, troubleshooting and installation.
OS hardening and Web security approaches.

ABILITY TO:
Demonstrate excellent verbal and written communications
Demonstrate outstanding customer service skills
Demonstrate personal success in a work environment where trust, authority and responsibility are inseparable and expected from all members of the team
Be flexible and work effectively under pressure
Effectively work in a team environment, including planning & troubleshooting
Work independently and efficiently on several tasks simultaneously
Manage multiple tasks and projects under the pressure of deadlines
Organize and perform job responsibilities efficiently and independently without close supervision and able to pay strict attention to detail
Practice effective safety and security within individual work routines
Develop and maintain positive customer relations with staff, students, parents, and service providers
Practice ethical and professional standards of conduct including the requirements of confidentiality
Relate effectively with parents, staff, students and the public in a multicultural and multiracial community
Demonstrate proficiency using an e-mail system and willingness and ability to reach a high level of proficiency with the District's current e-mail system
Cope with and assist angry or distraught students, parents, and other community members
Abide by Federal Way Public Schools' Policies and Procedures
Perform job responsibilities with or without reasonable accommodations


REQUIRED KNOWLEDGE, SKILLS AND ABILITIES RELATED TO CULTURAL COMPETENCE AND EQUITY:
Knowledge/awareness of own cultural identity and how this influences behavior, and desire to learn about the cultural identity of others.
Ability to establish and nurture an environment that promotes cultural competence and equitable treatment of staff, students, and patrons of the District.
Ability to understand and hold self and others accountable for promoting the Federal Way Public Schools' commitment to -Each Scholar: A Voice. A Dream. A Bright Future.-
Ability to recognize that each person is a unique individual even as we celebrate their group cultural heritage.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will constantly sit, stand and walk, bend neck and back, use hands for fine manipulation, repetitive grasping and pushing/pulling. The employee will occasionally be required to climb stairs/ladder, lift and reach overhead, and lift/carry. The employee must constantly lift/carry up to 10 pounds and must frequently lift /carry up to 20 pounds. The employee will occasionally lift/carry a maximum of 35 lbs. The employee is occasionally required to push/pull a maximum weight of 100 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee is expected to accomplish work of high quality and accuracy under time pressure, frequent interruptions and inflexible deadlines. All standard office skills are required while performing the duties of this job, the employee regularly works in indoor conditions and regularly works near video display. The noise level in the work environment is usually moderate. The position occasionally deals with angry and distraught employees and community members.

WORK SCHEDULE
This is a twelve (12) month, 260 day a year position. Some evening work may be required.

REPORTING RELATIONSHIP
This position reports to and is evaluated by the Executive Director of Information Technology Services.

REPRESENTATION
Unrepresented

LEVEL OF COMPENSATION
Coordinator Level on the Non-represented Salary Schedule

DISCLAIMER:
The preceding list is not exhaustive and may be supplemented as necessary. The statements contained herein reflect general details as necessary to describe the principal functions of this job, the scope of responsibility and the level of knowledge and skills typically required, but should not be considered an all-inclusive listing of work requirements, skills or duties so classified. All personnel may be required to perform duties outside their normal responsibilities from time to time as needed.

All employment open positions are made available on a nondiscriminatory basis without regard to race, color, creed, religion, sexual orientations, national origin, gender, age, disability or veteran status.

Keywords: Federal Way Public Schools, Federal Way , System Network Engineer, Other , Federal Way, Washington