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Front Desk Patient Service Representative

Location: Federal Way
Posted on: May 3, 2021

Job Description:

This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, checking-in patients, reviewing patient charts to verify necessary information and signatures, and entering new patient information into computer, including demographic and insurance information.Hours: 8:30am - 5pm or when finished with patientsResponsibilities:Patient Check-In/Check-Outa. Checks patients in, greeting everyone in a pleasant and professional manner.b. Verify if Surgery or Clinic appointment.c. Monitors patients in the lobby area and communicate with them, as needed.d. Evaluates chart data to verify all information has been received, completed, and signatures obtained.e. Photocopies patients insurance card and updates as needed, paying close attention when alert notes are present.f. Ensures that proper authorization or referral is collected from the patient.g. Enters all new patient demographic information into the computer.h. Assigns patient to correct room in Nextech Room Manager (if surgery patient verifies with surgery center that patient may report to the surgery center).i. Monitors Room manager to ensure patient is moving in room manager to achieve our new standards of 90-minute maximum Door in to Door out service.j. Checks patient out after appointment has been completed and scheduled next appointment as recommended by doctor's plan for patient care, or creates recall to follow up on patient care.k. If doctor refers to another doctor appointment needs to be scheduled at check-out and all paperwork needs to be sent to referring doctor.l. Other duties as assigned.Administrative:a. Places telephone calls to no-show appointments; rescheduling and adding recalls as needed.b. Provides back-up support on telephones.c. Inspects reception room for neatness.d. Performs other duties as required.e. Assists other front/back office personnel as needed.RequirementsEducation & Experience:1. High school diploma or equivalent.2. Two years' experience in medical practice or transferable skills required.Essential Skills & Abilities:1. Excellent customer service and communication skills.2. Ability to work as a team member.3. Management of multiple tasks simultaneously.4. Motivation to succeed.5. Empathetic personality giving attention to patient's needs and concerns.6. Strong organization with attention to detail.7. Respectful treatment of patients and co-workers.8. Ability to work in busy, stressful environment, as well as be productive in down time in clinic.

Keywords: EVERGREEN EYE CENTER INC PS, Federal Way , Front Desk Patient Service Representative, Other , Federal Way, Washington

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