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Front Desk Receptionist

Company: National Vision
Location: Federal Way
Posted on: June 11, 2021

Job Description:

Job Description

What would you do? - The Specifics

  • Ensure high quality customer service.
  • Ensure a smooth flow of customers through the store.
  • Answer, screen, and forward incoming phone calls in accordance with NVI protocol.
  • Process and understand managed care plans.
  • Obtain and document information from the insurance company as needed.
  • Schedule and confirm appointments, follow-up visits and classes.
  • File all patient records daily and pull patient files for the next day's appointments.
  • Check on status and notify customers when orders are in or of any delays.
  • Ensure all WIP Report functions are performed daily; cancelled job status, backorder list and problem jobs.
  • Keep reception area tidy and presentable, with all necessary stationery and materials (e.g. pens, forms and brochures).

Keywords: National Vision, Federal Way , Front Desk Receptionist, Other , Federal Way, Washington

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