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Patient Access Rep Urgent Care

Company: CHI Franciscan Medical Group
Location: Federal Way
Posted on: October 11, 2021

Job Description:


In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities. 

CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies.  


Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a PER DIEM Patient Access Rep Float for the fast-paced Franciscan Patient Access team in Federal Way. This is an exciting opportunity to be part of a team based clinic. Free parking! Come join our team!


Job Summary:

  • Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities.
  • Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances.
  • Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary.
  • This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations.
  • An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.
  • The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment.

Essential Duties:                                                                          

  • Registers and/or checks patients in/out.
  • Schedules appointments and ancillary services.
  • Handles and reconciles payments.
  • Continually monitor and reconcile issues prior to patient visit.
  • Distributes materials and responds to patient questions regarding routine billing and insurance matters.
  • Performs related duties as required.
  • An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.



Education/Work Experience:                                

  • One year of customer service work experience is required.
  • Healthcare environment experience is preferred.

Keywords: CHI Franciscan Medical Group, Federal Way , Patient Access Rep Urgent Care, Other , Federal Way, Washington

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