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Supervisor, Revenue Operations

Company: DaVita Inc.
Location: Federal Way
Posted on: May 12, 2022

Job Description:

32275 32nd Ave S, -Federal Way, -Washington, -98001, -United States of AmericaThis position assists the manager by providing leadership and direction to assigned analysts on the ROPS special projects and analytics team. On top of supervisory responsibilities, this position will be responsible for leading and/or actively supporting the execution of strategic initiatives, process re-design, analytical report development, and special projects.Essential Duties and Responsibilities Teammate Supervision and Customer Service (60%)

  • Provide daily supervision, direction, mentoring, coaching, and performance management to teammates
  • Ensure high quality customer service according to department and company policy
  • Monitor team productivity and progress of specific area job functions
  • Determine staffing plans that promote the most effective use of all teammates
  • Establish, communicate, and ensure departmental goals and objectives are achieved
  • Address teammate relations issues appropriately and escalate to manager as necessary
  • Assist manager with teammate employment activity such as hiring, promoting, job performance, evaluations, PTO, and disciplinary action as required
  • Write and conduct teammate annual Performance Development Reviews (PDRs) as required
  • Maintain teammate records in compliance with DaVita policy's and any applicable laws
  • Understand and communicate DaVita company policies and procedures
  • Work with People Services and manager to recruit teammates with appropriate skills and experience
  • Know, understand, and follow DaVita teammate guidelines as well as local safety and security policies and proceduresSpecial Projects (25%)
    • Lead or actively participate in special projects
    • Serve as a liaison between the data analytics team and other departments to ensure business needs are met in an efficient and effective manner
    • Support the analytics team manager via business acumen and technical knowledge
    • Meet tight deadlines in a time sensitive and resource constrained project environment
    • Provide frequent updates to manager regarding the status of activities and initiatives
    • Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectiveness/efficiency of the business
    • Identify system and process improvements opportunities and make recommendationsAnalytics/Reporting (10%)
      • Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities
      • Identify system and process improvements and recommend process improvement plans
      • Provide accurate and timely reporting of performance metrics to the senior leadership team as required or scheduled
      • Maintain reporting continuity, integrity, and communication among analytical departmentsOther Duties (5%)
        • Champion the DaVita Mission and Values both internally and externally
        • Attend team meetings, phone conferences, and training as scheduled or needed
        • Perform other duties as assigned or required
        • Travel required: up to 5%Minimum QualificationsEducation, licenses, certifications, and experience required to fulfill the essential duties, including computer skills as required.
          • Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate skills
          • Solid data analysis experience - proficient in SQL, Excel, Access, or other analytical applications and be willing to learn new internal systems and tools
          • Strong written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization
          • Proven ability to complete projects with tight deadlines and time constraints
          • Strong time management skills with the ability to manage/lead multiple tasks and projects simultaneously and in a multi-site environment
          • Ability to influence peers and build strong relationships across departments/teams and can demonstrate poise and assertiveness in holding peers accountable
          • Strong computer skills and proficiency in Microsoft Office (Excel, Access, Word, Outlook, and PowerPoint)What We'll Provide:More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
            • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
            • Support for you and your family: Family resources, EAP counseling sessions, access Headspace -, backup child and elder care, maternity/paternity leave and more
              • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.At DaVita, we strive to be a community first and a company second. - We want all teammates to experience DaVita as "a place where I belong." - Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. - We are proud to be an equal opportunity workplace and an affirmative action employer. - As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.Salary/ Wage RangeCompensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at -

Keywords: DaVita Inc., Federal Way , Supervisor, Revenue Operations, Other , Federal Way, Washington

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