Front Desk
Company: Marriott International
Location: Federal Way
Posted on: May 14, 2022
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Job Description:
Posting Date May 04, 2022
Job Number 22072174
Job Category Rooms & Guest Services Operations
Location Courtyard Seattle Federal Way, 31910 Gateway Center Blvd.
South, Federal Way, Washington, United States VIEW ON MAP
Brand Courtyard by Marriott
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
With more than 330 managed locations in more than 20 countries
Courtyard by Marriott offers a refreshing environment that helps
guests stay connected and balanced. Working at Courtyard, you'll
ensure guests have a smooth, productive stay that meets their
personal and business needs. Find Your World--- at Courtyard by
Marriott.
* Full Time
JOB SUMMARY
Our jobs aren't just about giving guests a smooth check-in and
check-out. Instead, we want to build and experience that is
memorable and unique. Our Guest Experience Specialists take the
initiative to deliver a wide range of services that guide guests
through their entire stay. Their role goes beyond the traditional
front desk to take ownership of the guest experience in the main
areas of the hotel with a "guest first" mindset. They are empowered
to move about their space and do what needs to be done. Whether
processing operational needs, addressing guest requests, completing
reports, delivering quality meals, or sharing the highlights of the
local area, the Guest Experience Specialist makes transactions feel
like part of the Experience.
No matter what position you are in, there are a few things that are
critical to success - creating a safe work place, following company
policies and procedures, maintaining confidentiality, protecting
company assets, upholding quality standards, and ensuring your
uniform, personal appearance, and communications are professional.
Guest Experience Specialists will be on their feet and moving
around (stand, sit, or walk for an extended time) and taking a
hands-on approach to work (move, lift, carry, push, pull, and place
objects weighing less than or equal to 25 pounds without
assistance; reach overhead and below the knees, including bending,
twisting, pulling, and stooping). Doing all these things well (and
other reasonable job duties as requested) is critical for Guest
Experience Specialists - to get it right for our guests and our
business each and every time.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Federal Way , Front Desk, Other , Federal Way, Washington
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