Service Coordinator

Company: Haven Property Management
Location: Federal Way
Posted on: March 19, 2023

Job Description:

Maintenance Coordinator
Job Title: Maintenance/Service Coordinator Job State: Full-Time / 40-hours per week
Department: Maintenance Reports To: Maintenance Manager
Location: Corporate Office Direct Reports: No Job Description:
Our maintenance department is expected to deliver at a high-level to our clients in a timely manner. As a Maintenance/Service Coordinator you will be responsible for managing tenant maintenance requests as assigned at the highest level of professionalism. This position can be in high demand for attention on some days and require self-motivation on other days. The ability to build strong relationships with both internal and external clients will always be the key to success.
As with all positions with-in Haven, it is our responsibility to be a good steward of our property owner's interests while providing a safe and enjoyable experience for our tenants. Clear communication to both internal and external clients is a main ingredient of providing a World Class level of client services.
Areas of Responsibility:
The Maintenance Coordinator reports to the Maintenance Manager and is responsible for ensuring completion of all submitted work orders or maintenance requests on properties in a timely manner.
This will include:
- Willingness to utilize the phone along with other tools to communication with clients - Ensuring the highest level of customer service is provide to all parties - Assessing incoming work orders for vendor assignment - Getting additional information from tenants and vendors - Bidding work out to ensure best overall value. - Contacting vendors to schedule work and updating tenants and property owners - Accurately updating our systems with work order status - Communicate with Property Managers and Property Owners regularly - Following up on all work orders regularly to ensure timely execution - Validate invoices for accuracy and resolve issues quickly - Assist in other areas as needed or requestedJob Requirements:
- 2-years customer service (vendor relations) experience preferred - Experience with Microsoft Office tools preferred - Experience with AppFolio a plus - Well organized and self-motivated problem solver - Strong organization and communication skills across all mediums - Solution based out of the box thinking

Keywords: Haven Property Management, Federal Way , Service Coordinator, Other , Federal Way, Washington