Service Coordinator
Company: Haven Property Management
Location: Federal Way
Posted on: March 19, 2023
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Job Description:
Maintenance Coordinator
Job Title: Maintenance/Service Coordinator Job State: Full-Time /
40-hours per week
Department: Maintenance Reports To: Maintenance Manager
Location: Corporate Office Direct Reports: No Job Description:
Our maintenance department is expected to deliver at a high-level
to our clients in a timely manner. As a Maintenance/Service
Coordinator you will be responsible for managing tenant maintenance
requests as assigned at the highest level of professionalism. This
position can be in high demand for attention on some days and
require self-motivation on other days. The ability to build strong
relationships with both internal and external clients will always
be the key to success.
As with all positions with-in Haven, it is our responsibility to be
a good steward of our property owner's interests while providing a
safe and enjoyable experience for our tenants. Clear communication
to both internal and external clients is a main ingredient of
providing a World Class level of client services.
Areas of Responsibility:
The Maintenance Coordinator reports to the Maintenance Manager and
is responsible for ensuring completion of all submitted work orders
or maintenance requests on properties in a timely manner.
This will include:
- Willingness to utilize the phone along with other tools to
communication with clients - Ensuring the highest level of customer
service is provide to all parties - Assessing incoming work orders
for vendor assignment - Getting additional information from tenants
and vendors - Bidding work out to ensure best overall value. -
Contacting vendors to schedule work and updating tenants and
property owners - Accurately updating our systems with work order
status - Communicate with Property Managers and Property Owners
regularly - Following up on all work orders regularly to ensure
timely execution - Validate invoices for accuracy and resolve
issues quickly - Assist in other areas as needed or requestedJob
Requirements:
- 2-years customer service (vendor relations) experience preferred
- Experience with Microsoft Office tools preferred - Experience
with AppFolio a plus - Well organized and self-motivated problem
solver - Strong organization and communication skills across all
mediums - Solution based out of the box thinking
Keywords: Haven Property Management, Federal Way , Service Coordinator, Other , Federal Way, Washington
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