Specialist Assistant
Company: Westlake Hardware, Inc.
Location: North Bend
Posted on: May 17, 2024
Job Description:
About Westlake Ace HardwareAce Retail Holdings, the division of
Ace Hardware Corporation that owns and operates the Westlake Ace
Hardware chain, is one of the largest hardware retailers in the
United States. - Headquartered in Lenexa, Kansas, Westlake Ace
Hardware has been in operation for over a century and operates over
150 neighborhood stores located throughout the United States. -
Great people make Westlake stand out in our industry, and we are
looking for individuals who strive for personal and professional
growth, and who want to work with a company founded on (and still
led by) our solid Core Values of:Service, Passion, Respect,
Integrity, Teamwork and ExcellenceGeneral Job SummaryThe Department
Specialists will maintain a proper in-stock level of merchandise
and strive for product knowledge in all areas of the store to
enhance customer service. Department Specialists will also assist
in maintaining clean and orderly merchandise presentation and
overall store cleanliness.Essential Duties and
ResponsibilitiesCustomer Service
- Project a positive representation of Westlake Ace
Hardware.
- Proactively assist customers in solving problems.
- Greet customers entering and throughout the store. Thank
customers when finished and when they are leaving the store.
- Project a friendly, outgoing demeanor; work well with customers
as well as associates.
- Ensure all pages and calls are answered promptly, courteously
and effectively.
- Forward any customer complaint that cannot be handled to a
member of management.
- Possess good product knowledge and knowledge of store layout
and location of products.Store Operations
- Responsible for cycle counting and maintaining desirable
inventory level in assigned department(s).
- Work with management staff to ensure preventative maintenance
and repairs are completed in order to maximize and protect all
physical assets (i.e. building, fixtures and equipment).
- Ensure accurate receiving, checking in and stocking of
merchandise in assigned department(s).
- Responsible for maintenance of back stock levels in assigned
department(s).
- Assist with daily maintenance, orderliness and cleanliness of
the sales floor, stock room and outdoor merchandise area,
especially in assigned department(s).
- Assist with overall maintenance of the store.
- Ensure that weekly price changes are done in assigned
department(s).
- Ensure that monthly cycle counts and negative on hand reports
are completed in assigned department(s).
- Assist with providing a clean and orderly sales floor including
end caps and ad merchandise.
- Assist with merchandise resets throughout store, especially in
assigned department(s).
- Ensure signage is current in assigned department(s).
- Operate forklift with proper training.
- Communicate any Store Support Center issue to General Manager
for follow up.
- Participate in store meetings.
- Communicate any merchandising, cost control or sales ideas to
General Manager.
- Be professional in appearance and actions.
- Perform all other duties as assigned.Other Essential
RequirementsAbility to exhibit and incorporate our Core Values into
daily decisions and interactions with others:
- SERVICE - Amaze our customers, our associates and our
communities by delivering on our helpful promise.
- PASSION - Showing our love for the work we do, our customers,
and our associates.
- RESPECT - A humble appreciation that a diverse and inclusive
workplace makes us a stronger and better company and that every
person is unique and valued.
- INTEGRITY - An authentic commitment to moral and ethical
behavior.
- TEAMWORK - Together we can achieve extraordinary things.
- EXCELLENCE- A disciplined approach to achieve outstanding
results through continuous improvement.Minimum Skills, Requirements
and Qualifications
- High School or GED equivalent.
- Floor sales and/or replenishment experience in a retail
environment preferred.
- Standing, walking, lifting (up to 25lbs) and
climbing.Compensation Details$18.00Equal Opportunity
EmployerWestlake Ace Hardware is committed to a policy of promoting
equal employment opportunities. The company recognizes the
importance of diversity and leveraging the skills and talents of
all people to the mutual advantage of each individual and the
organization. The company is committed to the prevention of
employment discrimination related to race, religion, color, sex
(including sexual harassment), gender identity, national origin,
age, marital status, disability and military discharge, or any
other action covered by federal or state laws.
Keywords: Westlake Hardware, Inc., Federal Way , Specialist Assistant, Other , North Bend, Washington
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