FederalWayRecruiter
the smart solution for Federal Way jobs

Client Support Interns (Paid)

Company: Apex Learning
Location: Seattle
Posted on: May 18, 2018

Job Description:

Job DescriptionApex Learning is the leading provider of digital curriculum for secondary education to the nation's school districts. The company's comprehensive, standards-based online courses help schools successfully engage all students in rigorous coursework and prepare them for high school graduation and beyond. Districts are successfully using Apex Learning digital curriculum to meet needs ranging from credit recovery to original credit, from building foundational skills to creating opportunities for advanced coursework, and from distance learning to classroom-based programs.

The Client Services Support Technician (Intern) supports clients as the first point of contact and primary help resource for the students, teachers, and school personnel who use our online learning products.

Candidates interested in applying should be able to work for the mentioned date: 6/11/2018-9/28/2018. Shifts might start as early as 5:00AM are you able to accommodate this shift if given.

This position reports to the Support Manager!

Job Responsibilities:•Communicates concisely and effectively via phone and email regarding technical, navigational, and administrative issues.•Responsible for escalating issues to other internal teams when necessary and then following up with customers once their issue has been resolved at the higher level.•Uses Customer Relationship Management (CRM) applications to log all calls and emails.•Manages and prioritizes multiple open cases.•Remains calm and friendly under pressure.•Works both independently and cooperatively to troubleshoot complex issues.•Focuses both on the quality of work and the need to respond promptly.•Offers support to Fulfillment as needed.•Other duties as assigned.

Job Qualifications and Requirements:•Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience Proficiency in MS Office, particularly MS Excel•To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.•Language Skills: Ability to read and comprehend simple instruction, short correspondence, and memos. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.•Math Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.•Reasoning Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. The incumbent should be able to think critically on-the-spot.•Physical Demands: While performing the duties of this job, the employee is frequently required to sit, talk, hear, reach with hands, arms, and feel with fingers to type. The employee is required to adjust focus in order to read documents such as assignments and tests.•Work Environment: Work is typically performed in an office environment. The noise level in the work environment is usually moderate.•Regular and predictable attendance.

Apex Learning is an Equal Opportunity Employer. We are committed to providing employment opportunities without regard to race, color, religion, sex, gender identity, national origin, age, genetics or disability. Apex Learning participates in the E-Verify program through USCIS. Benefits are dependent on eligibility requirements.Company DescriptionApex Learning is the leading provider of digital curriculum for secondary education to the nation's school districts. The company's comprehensive, standards-based online courses help schools successfully engage all students in rigorous coursework and prepare them for high school graduation and beyond. Districts are successfully using Apex Learning digital curriculum to meet needs ranging from credit recovery to original credit, from building foundational skills to creating opportunities for advanced coursework, and from distance learning to classroom-based programs.

Keywords: Apex Learning, Federal Way, Client Support Interns (Paid), Other, Seattle, Washington

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Other Jobs


CNC Turret Press Operator (lead)
Description: CNC Turret Press Lead Since 1958 King Manufacturing Company has been the premier North American manufacturer of industrial and residential smart heating solutions. We build smarter, more reliable and (more...)
Company: King Electrical Manufacturing
Location: Seattle
Posted on: 05/27/2018

Work From Home! Survey Taker $1,000 per week! (Bremerton,WA)
Description: Work From Home Survey Taker 1,000 per week Bremerton,WA Survey Taker Positions Available, Get Paid Up To 37 Per Hour
Company: Responsive Media
Location: Bremerton
Posted on: 05/27/2018

Policy Title Typists
Description: We are a national specialty staffing company providing highly qualified employees to niche industries. Our focus is quality and our industry-savvy Account Managers recruit the most competent and skilled (more...)
Company: Mommy Jobs Online
Location: Edmonds
Posted on: 05/27/2018


WORK FROM HOME OPPORTUNITY
Description: CURRENTLY INTERVIEWING Largest Benefits Company in the US with A BBB rating is seeking independent
Company: Michael's Discount Medical
Location: Renton
Posted on: 05/27/2018

Work at Home
Description: Member of Consumer Health Alliance 23 year
Company: AmeriplanUSA
Location: Vashon
Posted on: 05/27/2018

Work From Home! Survey Taker $1,000 per week! (Seattle,WA)
Description: Work From Home Survey Taker 1,000 per week Seattle,WA Survey Taker Positions Available, Get Paid Up To 37 Per Hour
Company: Responsive Media
Location: Seattle
Posted on: 05/27/2018

Work From Home! Survey Taker $1,000 per week! (Mercer Island,WA)
Description: Work From Home Survey Taker 1,000 per week Mercer Island,WA Survey Taker Positions Available, Get Paid Up To 37 Per
Company: Responsive Media
Location: Mercer Island
Posted on: 05/27/2018

Whatever/Whenever (Call Center) Supervisor - W Seattle (18000X8L)
Description: Heres To Your Journey with W Hotels Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine (more...)
Company: Marriott
Location: Seattle
Posted on: 05/27/2018

Leasing Specialist - Floater
Description: Responsible for leasing efforts and integrated marketing programs of the property. Additionally responsible for providing quality customer relations, as it may relate to: service requests, resident retention, (more...)
Company: Essex Property Trust
Location: Bellevue
Posted on: 05/27/2018

UberEATS Part-Time Delivery - Auburn (Use Car, Bike or Scooter)
Description: Earn Good Money Delivering for UberEATS Part-Time and Full-Time Delivery Needed in the Auburn Area Earn on Your Own Schedule Use your Car, Bike or Scooter Signing up is quick and easy. Start delivering (more...)
Company: UberEATS
Location: Seattle
Posted on: 05/27/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Washington jobs by following @recnetWA on Twitter!

Federal Way RSS job feeds